Feedback is the backbone of trust on eBay. Whether you’re buying or selling, the feedback you leave—or receive—directly influences credibility, visibility, and conversion rates. For sellers, strong feedback builds buyer confidence and improves sales performance. For buyers, it signals reliability and helps sellers assess future transactions. That’s why knowing what to write matters just as much as leaving feedback itself.
This guide provides the ultimate list of 200+ eBay feedback examples that buyers and sellers can use in real-world situations. From short positive comments to professional neutral responses and carefully worded negative feedback, every example is designed to be clear, compliant, and effective.
You’ll find ready-to-use eBay feedback examples organized by scenario, role, and tone—including negative and positive eBay feedback examples for sellers.
Whether you’re a new eBay user or an experienced seller managing high transaction volumes, this resource will help you leave feedback that strengthens trust, protects your account, and supports long-term success on the platform.
At Techecom, we provide ebay automation services help sellers build and manage fully optimized eBay stores—from product research and compliant listings to order processing and customer support. Our team ensures that eligible products are listed correctly so they can qualify for features like ebay authenticity guarantee, helping sellers increase buyer confidence and conversion rates without handling day-to-day operations themselves.
Why eBay Feedback Is Important for Buyers and Sellers
eBay feedback plays a critical role in maintaining trust and transparency across the marketplace. It serves as a public record of transaction experiences and helps both buyers and sellers make informed decisions. Below is a clear breakdown of why feedback matters for each side.
Importance of eBay Feedback for Sellers
For sellers, feedback directly impacts reputation, visibility, and sales performance.
Builds Trust and Credibility: Buyers are more likely to purchase from sellers with consistent positive feedback. Strong ratings signal reliability and professionalism.
Improves Conversion Rates: Listings from sellers with high feedback scores often convert better because buyers feel more confident completing the purchase.
Affects Search Visibility: eBay considers seller performance metrics—including feedback—when ranking listings in search results.
Supports Top Rated Seller Status: Maintaining high feedback scores is essential for eligibility and retention of Top Rated Seller benefits.
Reduces Buyer Hesitation: Positive feedback reassures buyers about shipping speed, product accuracy, and customer service quality.
Key takeaway: Feedback is a measurable trust signal that directly influences seller growth and revenue.
Importance of eBay Feedback for Buyers
Feedback is equally valuable for buyers, especially those who transact frequently.
Establishes Buyer Credibility: Sellers review buyer feedback to assess payment reliability and communication behavior.
Encourages Seller Acceptance: Buyers with positive feedback are more likely to have offers accepted and orders processed quickly.
Improves Communication: A strong feedback profile signals professionalism, encouraging smoother transactions.
Supports Account Health: Consistent positive feedback helps buyers avoid disputes or transaction limitations.
Key takeaway: Buyer feedback reflects reliability and helps maintain smooth purchasing experiences.
Why Feedback Benefits the eBay Marketplace Overall
Promotes Transparency: Feedback creates accountability for both parties.
Improves Transaction Quality: Public reviews encourage better behavior and service standards.
Guides Future Decisions: New users rely heavily on feedback history to evaluate risk before buying or selling.
Concise Summary:
eBay feedback builds trust, improves seller visibility, increases buyer confidence, and supports higher conversion rates across the platform.
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eBay Feedback Rules You Should Know (Important)
Understanding eBay’s feedback rules helps buyers and sellers leave comments that are accurate, compliant, and constructive, while avoiding violations that could lead to removal or account action. eBay’s policies are designed to preserve the integrity of the feedback system and protect both parties.
Types of Feedback and Who Can Leave What
Buyers can leave positive, neutral, or negative feedback about a seller based on their transaction experience.
Sellers can leave positive feedback only for buyers; they are not permitted to assign neutral or negative ratings.
Each member can leave only one feedback entry per order.
This ensures clarity in the marketplace and avoids artificially influenced feedback patterns.
Feedback Must Be Honest and Transaction-Related
Feedback left on eBay must be factual, relevant to the transaction, and free from harmful or inappropriate content. Comments that are vague, unrelated to the item or service, or do not reflect the true transaction can be subject to removal.
Examples of disallowed content include:
Profanity, explicit or discriminatory language
Irrelevant personal opinions not tied to the transaction
External contact details or advertising
Threats or promotional content
eBay may remove feedback that contains harmful, inappropriate, or irrelevant comments to protect trust in the system.
Feedback Extortion Is Strictly Prohibited
eBay does not allow either party to use feedback as leverage to extract something not originally agreed upon. According to eBay’s feedback policies, feedback extortion includes threats to leave negative or low ratings unless:
The other party provides additional goods or services
A refund or other concessions are granted
Unrelated demands are met
Such practices undermine the integrity of the feedback system and are expressly prohibited.
Feedback Manipulation and Misuse Are Not Allowed
eBay’s feedback system must remain fair and authentic. Policies prohibit:
Feedback manipulation, such as exchanging feedback solely to increase ratings, participating in reciprocal feedback schemes, or using multiple accounts to inflate scores.
Feedback misuse, such as leaving comments that conflict with the feedback rating (e.g., negative comment with positive stars) or incorrectly characterizing a transaction.
Violations can lead to removal of the feedback, restriction of activity, or other account actions.
Feedback Removal and Policy Enforcement
eBay may remove feedback that violates its policies. Removal can occur automatically through system checks or manually after a review request. Situations where feedback may be removed include:
Comments with inappropriate or offensive content
Feedback used as a means to extort or manipulate
Irrelevant or harmful messages unrelated to the transaction
In some cases where the issue was outside a seller’s control, such as automated removal for site issues or shipping disruptions (for sellers)
If feedback meets eBay’s criteria for removal, it may be taken down (rating and comment) after review. Sellers and buyers can contact eBay support if they believe feedback violates policy.
Feedback Revision and Response Options
Sellers can request a feedback revision if they resolve an issue with a buyer; eBay allows a limited number of revision requests per year.
Both buyers and sellers can reply to feedback, but replies must adhere to eBay’s overall content rules.
These tools help address disputes constructively and maintain a fair feedback ecosystem.
Learn everything about eBay Authenticity Guarantee, how it protects buyers, and ensures genuine products for safer transactions.
eBay Positive Feedback Examples from Buyers to Sellers
When you leave positive feedback as a buyer, it does more than thank a seller — it builds trust for future buyers, boosts the seller’s reputation, and strengthens the eBay community. Below are ready‑to‑copy eBay positive feedback examples that range from simple one‑liners to detailed, thoughtful comments.
General Positive eBay Feedback Examples
Use these when the transaction was smooth and satisfying:
“Item arrived as described, smooth transaction — thank you!”
“Exactly as described, fast shipping, great seller!”
“Perfect transaction — will definitely buy again.”
“No complaints. Would buy again.”
“Great communication, thanks!”
“Item works perfectly, very satisfied.”
“Great buy on time and a beautiful piece.”
“All is well — would buy again.”
“Smooth transaction, thank you!”
“Excellent seller — fast shipping and item exactly as described!”
Positive Feedback Highlighting Shipping & Delivery
Perfect when delivery was fast and reliable:
“Fast shipping — arrived sooner than expected!”
“Remarkably swift dispatch. First‑rate delivery!”
“Thank you — delivery was exceptionally speedy!”
“Arrived faster than I expected. Truly fantastic delivery.”
“Lightning fast shipping. Much appreciated!”
“Rapid delivery, great communication.”
“Super fast shipping — excellent service.”
Positive Feedback Praising Packaging & Protection
Great when packaging quality matters:
“Packaging was secure — arrived in perfect condition.”
“The quality of the wrapping was great — nothing was damaged.”
“Wonderful packaging — very well protected.”
“Strong, fine packaging — item arrived safe.”
“Item was well packaged and exactly as described.”
Elevated Positive Feedback for Exceptional Service
Use these when the seller went above and beyond:
“Outstanding seller — quick shipping, great product, amazing service!”
“Seller exceeded expectations in every way — highly recommended!”
“Amazing experience! Item arrived better than expected.”
“Fantastic experience from start to finish — excellent service.”
“Item was beautifully packaged — seller is top‑tier!”
“Seller truly cares about customers — amazing!”
“Excellent seller — would give 10 stars if I could!”
“Best seller experience — superb quality and communication.”
Detailed Positive Feedback (More Than One Sentence)
Ideal when you want to acknowledge multiple aspects of the transaction:
“Item arrived earlier than expected, was packaged extremely well, and communication was quick and helpful. Highly recommended!”
“Wonderful experience overall. The product quality is excellent and matches the description perfectly.”
“Smooth transaction. Fast shipping and professional communication throughout.”
“Excellent experience from start to finish — shipping was fast, and the item matched the photos perfectly.”
“Couldn’t be happier. Seller answered all my questions and shipped sooner than expected. Highly trustworthy.”
Short One‑Line Positive Feedback Examples
Perfect for quick feedback or mobile users:
“A+++ Fantastic! Highly recommended!”
“Excellent seller fulfillment.”
“Very happy with this purchase.”
“Great service — thank you!”
“Would buy again — great seller.”
“Perfect item, perfect service.”
“Reliable seller — thank you!”
“Item just as described.”
Tips for Writing Positive eBay Feedback
Be specific: Mention exact reasons you liked the experience (shipping, quality, communication).
Stay factual: Focus on the transaction outcome rather than emotion.
Keep it concise: Clear, brief feedback is more useful for future buyers.
Use a mix of general and detailed examples depending on the situation.
Before listing products, it’s important to understand how much it costs to sell on eBay in 2025.
eBay Positive Feedback Examples from Sellers to Buyers
Leaving positive feedback for buyers is an important yet often overlooked part of the eBay feedback ecosystem. As a seller, you can only leave positive feedback for a buyer — neutral and negative feedback for buyers isn’t permitted under eBay’s current policy. Sending thoughtful buyer feedback not only acknowledges good behavior like prompt payment and smooth communication but also encourages repeat business and builds a healthy relationship with your customers.
General Positive Feedback for Buyers
Use these for straightforward transactions where the buyer completes the purchase smoothly:
“Prompt payment and easy communication — a pleasure to work with.”
“Transaction went smoothly, everything went as expected. Highly recommended!”
“Quick payment and very cooperative throughout — thank you!”
“A reliable buyer, made this sale hassle-free.”
“Great buyer, handled everything professionally.”
“Smooth and straightforward transaction — would happily deal with again.”
“Fast payment and polite communication, much appreciated.”
“Transaction completed perfectly, thanks for your promptness!”
Positive Feedback Highlighting Fast Payment
Ideal for buyers who complete payment quickly:
“Payment received immediately, very smooth experience.”
“Quick and timely payment — much appreciated!”
“Rapid payment, made the transaction effortless.”
“Very prompt payment, highly recommended buyer.”
“Payment was fast and hassle-free, thank you!”
Positive Feedback Emphasizing Communication
Use when the buyer communicates clearly and responds promptly:
“Clear and friendly communication — great experience.”
“Responsive and polite messages, very easy to work with.”
“Excellent correspondence throughout the transaction.”
“Buyer kept communication smooth and professional — highly recommended.”
“Friendly and prompt responses made this sale simple and efficient.”
Feedback for Repeat or Valued Buyers
Perfect for buyers who return for multiple purchases:
“A returning buyer — always a pleasure to deal with.”
“Thank you for your continued support — excellent buyer!”
“Repeat customer, handled everything professionally as always.”
“Always smooth transactions with this buyer — much appreciated.”
“Reliable returning buyer — highly recommended for any seller.”
Enhanced Feedback for Exceptional Buyers
Use these when the buyer exceeds expectations, e.g., fast payment, excellent communication, and polite interaction:
“Fantastic buyer — paid promptly and communicated clearly throughout.”
“Smooth, easy transaction with excellent communication — highly recommended.”
“Buyer was courteous, prompt, and professional. Pleasure to work with!”
“Excellent experience from start to finish — quick payment and clear messages.”
“Handled transaction perfectly — would gladly sell to this buyer again.”
Tips for Sellers Leaving Positive Feedback
Be specific: Highlight payment speed, communication, or cooperation.
Keep it professional: Avoid personal opinions unrelated to the transaction.
Be concise but descriptive: Short, clear comments are most helpful.
Encourage repeat business: A positive, personalized note fosters long-term relationships.
New sellers should learn how to get paid on eBay to manage cash flow and payouts efficiently.
Negative eBay Feedback Examples for Sellers from Buyers
Even the best sellers occasionally receive negative feedback. While it can be disheartening, properly understanding how to handle negative comments can help improve your service, prevent future issues, and maintain credibility. Negative feedback should always be taken as constructive input, guiding improvements in product quality, shipping, and communication. Below is a collection of professional, ready-to-use negative eBay feedback examples written in original, clear wording.
Common Negative Feedback for Item Issues
Use these examples when the product doesn’t meet expectations or arrives damaged:
“Item arrived damaged — packaging needs improvement.”
“Product description was inaccurate, not as advertised.”
“Item was defective on arrival, disappointed with quality.”
“Received a different item than what was listed.”
“Product does not match photos or specifications.”
“Missing parts or components — purchase was incomplete.”
“Quality lower than expected — could not use the item.”
“Item was used or refurbished despite being listed as new.”
Tip: Sellers can respond politely to these feedbacks publicly or via eBay messaging to show professionalism and commitment to resolution.
Negative Feedback Related to Shipping & Delivery
When delays or mishandling affect the buyer’s experience:
“Shipment took much longer than promised — not satisfied.”
“Item arrived late and tracking was unclear.”
“Packaging was poor — item damaged in transit.”
“Delivery delayed without updates from the seller.”
“Shipping method was unreliable — product arrived late.”
“Carrier issues, but seller did not provide adequate assistance.”
Tip: Ensure accurate shipping timelines and tracking updates to minimize these complaints.
Negative Feedback Highlighting Communication Issues
When buyers feel ignored or misinformed:
“Seller did not respond to messages in a timely manner.”
“Lack of communication regarding order status.”
“Seller was unhelpful when I requested clarification.”
“No updates on shipping or tracking — frustrating experience.”
“Communication was unclear, caused confusion during transaction.”
Tip: Quick, clear, and courteous responses can prevent many negative reviews.
Feedback About Order Accuracy
When orders are incomplete or incorrect:
“Wrong item sent — had to return.”
“Missing accessories or components from the order.”
“Order not packaged correctly, caused mix-ups.”
“Product variations incorrect — ordered red, received blue.”
“Quantity incorrect, received fewer items than paid for.”
Tip: Double-check your inventory and packaging to reduce mistakes.
Examples for Policy or Service-Related Complaints
When buyers are frustrated with the transaction process itself:
“Return process was complicated and slow.”
“Refund was delayed and customer service unhelpful.”
“Seller’s policies were confusing and not clearly stated.”
“Item cancellation request was ignored or mishandled.”
“Did not follow eBay guidelines for buyer protection.”
Tip: Maintain clear policies, promptly process refunds, and comply with eBay rules.
Best Practices for Handling Negative Feedback
Respond professionally: Always acknowledge issues politely, without being defensive.
Offer solutions: Where possible, provide refunds, replacements, or assistance.
Document your side: Keep all communication and shipping evidence for disputes.
Learn from feedback: Use negative comments to improve listings, packaging, and service.
Request feedback revision: If you resolve the issue, politely ask the buyer to update feedback.
Examples of eBay Negative Feedback for Buyers (From Sellers)
Although sellers are unable to leave negative feedback for buyers, there are still ways to address problematic behavior. eBay allows sellers to block buyers and provides tools for reporting buyers who violate marketplace policies.
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How to Leave Feedback on eBay as a Buyer
Leaving feedback on eBay as a buyer is a crucial part of the marketplace ecosystem, helping sellers build trust and informing future buyers about the reliability and quality of the seller. Providing clear, accurate, and timely feedback ensures that the eBay community remains transparent and trustworthy. Here’s a professional guide on how buyers can leave feedback effectively.
Step 1: Sign In to Your eBay Account
Go to eBay.com and log in using your username and password.
Make sure you’re using the account that made the purchase you want to leave feedback for.
Only buyers who have completed a transaction with a seller can leave feedback.
Step 2: Navigate to Your Purchase History
Click on “My eBay” at the top right corner of the homepage.
Select “Purchase History” from the dropdown menu.
Find the item you want to leave feedback for. This page lists all your completed and pending transactions.
Step 3: Click “Leave Feedback”
On the item listing, you’ll see an option to “Leave Feedback” next to the seller’s name.
Click it to open the feedback form.
Step 4: Choose Feedback Type
eBay allows buyers to leave three types of feedback:
Positive: For excellent transactions where the item met or exceeded expectations.
Neutral: For transactions that were acceptable but had minor issues.
Negative: For poor transactions with significant problems, such as late shipping, damaged items, or misrepresentation.
Select the type that accurately reflects your experience.
Step 5: Write Your Feedback Comment
Keep your comment concise, factual, and professional.
Mention key aspects such as:
Item condition (“Item arrived as described and works perfectly.”)
Shipping speed (“Fast shipping — arrived in two days.”)
Seller communication (“Excellent responses to my questions.”)
Packaging quality (“Well packaged and protected during shipping.”)
Avoid personal attacks, offensive language, or comments unrelated to the transaction.
Example:
Positive: “Item arrived quickly and exactly as described. Seller was responsive and helpful — highly recommended!”
Neutral: “Item as described, but shipping took longer than expected.”
Negative: “Item arrived damaged and seller did not respond to messages promptly.”
Step 6: Submit Your Feedback
Once you’ve selected the feedback type and written your comment, click “Submit Feedback”.
Your feedback is now visible to the seller and other buyers.
Find out how to view sold items on eBay to track trends, analyze competition, and make informed selling decisions.
How to Leave Feedback on eBay as a Seller
Step 1: Log In to Your eBay Account
Sign in to eBay using your seller credentials.
Ensure you are on the account that completed the sale.
You can leave feedback for a buyer only if there is a verified transaction between you.
Step 2: Navigate to Your Sales or Orders
In Seller Hub, go to the Orders tab.
If you use the classic interface, click “My eBay” and then “Sold”.
You will see a list of items you sold and the status of each order.
Step 3: Select the Buyer to Leave Feedback For
Locate the specific order for the buyer you want to leave feedback for.
Items that are eligible for feedback will show a “Leave feedback” option.
You can leave feedback for one item or multiple items in the same order if needed.
Step 4: Choose Positive Feedback
Select Positive as the feedback rating.
Sellers cannot choose neutral or negative feedback for buyers — only positive ratings are allowed under eBay’s current rules.
eBay’s policy to limit sellers to positive feedback helps maintain a constructive and encouraging environment within the marketplace.
Step 5: Write a Feedback Comment
Add a brief, clear comment about your experience with the buyer.
Focus on behavior such as fast payment, smooth communication, and overall reliability.
Keep comments professional and transaction‑related.
Example feedback phrases for buyers:
“Great buyer — paid quickly and easy to work with.”
“Smooth transaction and prompt payment.”
“Excellent communication and quick payment — recommended!”
These examples reflect key positive behaviors that matter on eBay. (Examples conceptually guided by common eBay best practices)
Step 6: Submit the Feedback
After selecting the rating and typing your comment, click Submit Feedback.
Your feedback will be recorded on the buyer’s profile and visible to the eBay community once published.
Optional: Use Automatic Feedback Settings
eBay offers an Automate Feedback feature that lets you automatically leave positive feedback for buyers:
Go to Selling Preferences under your account settings.
Find the Automate Feedback option.
Choose to leave feedback automatically when a buyer has paid or after they’ve left you positive feedback.
Save your preferences.
This setting saves time for high‑volume sellers and ensures consistent feedback without manual steps.
Final Thoughts: eBay FeedBack Examples
eBay feedback is the backbone of a trustworthy marketplace. Whether you’re a buyer or seller, leaving accurate, professional, and timely feedback not only helps the other party but also strengthens the community and builds credibility for yourself.
By using well-crafted feedback, addressing issues thoughtfully, and understanding eBay’s rules for leaving feedback, you can maximize trust, encourage repeat business, and maintain a strong reputation. Feedback isn’t just a formality — it’s a powerful tool for creating smoother transactions and a more reliable eBay experience for everyone.
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